FAQ

1. What is SERVX?

A personal service club for a select circle of clients: we take care of organising any tasks — from travel to everyday instructions.

2. How do I join the club?

By application on the website or by personal invitation. There is no open registration — each application is reviewed individually.

3. How much does membership cost?

There is a monthly membership fee, the amount of which is determined individually and fixed in the membership agreement upon joining.

4. Is there an additional charge for orders?

For complex and individual instructions, a fee applies, the amount of which is agreed with you in advance, before payment.

5. How is payment for services and instructions mad**

You make a prepayment (advance payment) in USDT (TRON network) to the payment address indicated in your Personal Account. These funds are recorded on your informational prepayment balance and are used exclusively for debiting the membership fee and paying for agreed instructions. This balance does not constitute a deposit or storage of crypto-assets. TRON network fees for the transfer of the advance payment are borne by the sender.

6. Why is payment only in cryptocurrency?

This is a deliberate choice in favour of speed and predictability of settlements for clients who value this format.

7. What services does SERVX perform?

Travel and logistics, restaurants and events, personal shopping and everyday instructions — and much more, on individual request.

8. Are there any restrictions on types of requests?

Yes — SERVX does not carry out instructions that are contrary to law, sanctions regimes, or the service’s reputation. Details — in the Terms and Conditions of Membership.

9. Who fulfils orders — SERVX itself or partners?

SERVX acts as your agent and engages vetted suppliers to carry out instructions — this is described in the Supplier Code of Conduct.

10. What if a supplier cannot fulfil an order?

We inform you of the terms and availability in advance — and offer an alternative if something changes.

11. Can I transfer my membership to another person?

Only with SERVX’s written consent — membership is personal.

12. How do I terminate my membership?

By notifying SERVX in advance, in the manner specified in the membership agreement.

13. How do you protect my data?

In accordance with the UK GDPR — details in the Privacy Policy. Your data is disclosed to suppliers only to the extent necessary for the performance of a specific instruction.

14. In which jurisdiction does SERVX operate?

SMARTSUPPLY HUB LTD is incorporated in England and Wales; matters are governed by the law of England and Wales.

15. How can I contact you?

Via the personal account or the email address indicated on the website — [email protected].